Frequently Asked Questions
Pashmina, also known as cashmere, comes from the Persian word “pashm,” meaning a high-quality wool fiber—often called the “soft gold” of fibers. It is the finest cashmere wool in the world. Derived from the outer coat of Himalayan goats (Chyangra or Capra Hircus) living at altitudes above 14,000 feet, pashmina is celebrated for its remarkable quality. Himalayan goats are native to regions like Nepal, Tibet, Kashmir, and the central plains of Inner Mongolia, thriving in their elevated plateaus.
They are essentially the same. Pashmina is the Indian/Persian term for cashmere. Cashmere, named after the Kashmir region in India, and pashmina, the original name for the fiber in Nepal, both describe the same material.
Spinning:
Spinning transforms continuous, twisted strands of fiber into the desired yarn count. Traditionally, this process is done using a spinning wheel known as a Charkha. The Charkha converts large fiber cones into smaller ones that are suitable for handlooms.
Weaving:
Weaving is the stage where Pashmina fibers are shaped, sized, and designed into fabric. It is the most time-consuming and meticulous part of the entire Pashmina-making process, requiring workers to move their entire bodies throughout.
Dyeing:
Once Pashmina takes its shape, it goes through the dyeing process, where it gains its vibrant color and beauty. During this stage, the Pashmina is immersed in hot water mixed with dye and stirred with a stick until it absorbs the desired color, then we take it out.
Mending:
After the Pashmina is dyed and dried in the sunlight, it moves on to the next process called Mending. This is the quality control stage where workers check for errors, fix them, and create hand-twisted fringes.
Ironing:
The mending process gets the Pashmina nearly ready, but ironing is a crucial step in preparing it for packaging. It involves applying suitable heat to smooth out wrinkles and serves as the final check to detect any remaining errors.
Packaging:
The final step in Pashmina making involves packing the freshly ironed Pashmina into bags.
We provide top-quality cashmere products, all meticulously hand-woven in Nepal. Using premium grade A cashmere yarn with a diameter of 15-16.5 microns, the fine wool cannot be spun by machines and is carefully woven by hand.
Pashmina products, from cozy mufflers to luxurious king-size blankets, are available in 100% pure cashmere, crafted with varying counts and plies to suit different needs.
26/2 refers to the fineness (count) of Cashmere yarn and its ply.
The count shows that 26 meters of single yarn weigh 1 gram. For instance, a 60-count yarn is finer, meaning 60 meters weigh 1 gram. Our featherweight shawl weighs only 80 grams because it uses 200/2 yarn. Higher counts result in thinner, more expensive yarns. This system also applies to silk, like 210/2 or 140/2.
Ply indicates how many Pashmina yarns are twisted together to form a single weaving strand. More plies create heavier, more substantial items. Two-ply yarn is preferred over single-ply as the twist balances the torque of a single yarn. Additional plies add weight and color variety but don’t improve quality. Heavier Cashmere items are thicker and pricier.
Shop online anytime, anywhere with our 24/7 service! It's super easy—browse our products through Categories or from All Product, pick your favorites items and adding the color code #, click Add to Cart, then head to View Cart or Checkout and fill out the secure billing and shipping form.
Prices are in US Dollars, and we accept major credit and debit cards like Visa, MasterCard, American Express, Discover, Apple Pay and as well as PayPal balance. Your purchase is backed by PayPal’s Consumer Protection Program for extra safety and privacy. Click Here
We also accept bank wire transfers, with orders processed once the transfer is confirmed.
The base shipping charge is US$25 for A1 countries and US$45 for B2 countries, with international shipping managed by DHL or UPS.
Customers who spend US$149 or more on orders to A1-listed countries, or US$298 or more for other countries, can enjoy free shipping.
A1 Countries: Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Brunei, Canada, China, Czech Republic, Denmark, France, Finland, Germany, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Luxembourg, Malaysia, Maldives, Malta, Mexico, Myanmar, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Singapore, South Korea, Spain, Sweden, Slovenia, Slovakia, Taiwan, Thailand, Turkey, UAE, UK, USA, Vietnam.
B2 Countries: Argentina, Brazil, Chile, Egypt, Mauritius, New Caledonia, Réunion, South Africa, and the rest of the world.
We don’t offer next-day dispatch like others because we let you choose from nearly 350 custom colors, including Black, Kora, and White, even for a single piece of order. This requires patience from our valued customers. After payment confirmation, it takes 4 to 5 working days to dispatch your order from Nepal through DHL or UPS. Delivery may take an additional 4 to 6 days, with extra time for countryside locations and sometimes countries listed in B2. While we can’t control transit delays, we track shipments and follow up with carriers to keep you updated.
Once payment is confirmed, we start the dyeing process, ensuring you receive fresh items directly from the factory, avoiding old or moist stock that’s been sitting in storage.
Note: For home deliveries, make sure someone is available to receive the goods. If not, consider providing an alternative delivery address, like your workplace. Shipping companies don’t deliver to P.O. boxes, on weekends, or on public holidays.
We exclusively ship with DHL or UPS our trusted shipping partners known for their reliability, security, and speed. After your order is dispatched from Nepal, you'll receive an email with the tracking number and visit their official website and enter the tracking number provided by Pashminas Nepal to check the current status..
You don’t need to register to order from Pashminas Nepal for the first time. You can either fill out the registration form or proceed directly to payment without registering. The benefit of registering is that you’ll only need to fill in your details once. For future orders, simply log in, and your personal information will be preloaded. Only you have access to this information, and you can check your order status and review your past orders. Our privacy policy is outlined below.
We prioritize the privacy and security of the information you share with us through Pashminas Nepal. Our order form is used solely to collect your name, address, phone number, and email address. We do not collect your credit card information, as all payments are securely processed through PayPal's server.
Your email address and phone number are used exclusively to ensure the delivery of your order. We only gather, use, and disclose personal information as necessary and appropriate. We always employ fair and lawful methods to collect personal data and never sell or share your information with third parties.
Return Policy:
If customers receive flawed products, they can return them for a full refund within 15 days of receiving their order. They need to inform us right away and provide photos of the damaged items to info@pashminasnepal.com. The products must be returned in brand-new condition with their original packaging, including the Chyangra Pashmina tag. Once we receive the items, Pashminas Nepal will process the full refund, covering any shipping charges paid. Don’t worry, we’ll also take care of the return label.
Replace Policy:
Our priority is to provide a full refund once we receive the returned goods. If the only issue is with the Cashmere products we sent, we’re happy to offer a replacement with free shipping and include return labels.
Exchange Policy:
Exchanging for other Cashmere products (excluding blankets) is allowed, even if the items are in perfect condition. However, customers are responsible for covering the cost of a return label and re-shipping fees (from Nepal to your address) for the exchange, or you have the option to exchange with your next order.
Our Addresses:
Anurag Thapa
C/O Pashminas Nepal
G.P.O. Box # 23931
Kathmandu, Nepal
Mobile # 977-9851241515
NOTE:
Returning goods to our listed addresses via the post office with registered mail is the most cost-effective and reliable option compared to DHL or UPS. Please note that refunds or replacements will not be processed unless the returned goods are received at our address.
Yes, absolutely! We always provide a label with every item to guarantee that the Pashmina you purchase from us is 100% genuine. In Nepal, the Chyangra Pashmina label is only issued after the yarn passes testing by a Swiss-made OFDA (Optical Fiber Diameter Analyzer) machine. The Chyangra Pashmina, a trademark of Nepali Pashmina, is registered in 47 countries and represents High Mountain Cashmere or Pashminas from Nepal.
While there’s rarely a need for returns, we still offer a 100% satisfaction guarantee on all our products. Customers can request a refund within 15 days of receiving their items by contacting us at info@pashminasnepal.com, no questions asked. Items must be unused, returned in brand-new condition, and include their original packaging along with the Chyangra Pashmina Label.
We don’t have overhead costs like a storefront or warehouse to manage. With a short supply chain, our products come directly from the factory to you. By cutting high costs and keeping profits low, we offer our customers affordable prices for the same genuine products found in reputable stores or online worldwide. We encourage our valued customers to compare prices and quality across multiple sources to see the unmatched value and 100% superior quality we provide. Additionally, we offer the benefit of choosing from 350 shades, ensuring every customer gets the color they truly want.
To test if a fabric is real Pashmina, take a small piece or fringe of the material, light it, and observe as it burns. Pay attention to the smell and texture afterward. Genuine Pashmina or Cashmere, made from natural animal hair, will smell like burnt hair rather than plastic. If it’s synthetic, it may have a burnt leaves smell, burn more brightly, and leave a small bump behind.
When you hold the weave up to the light, you'll notice an irregular pattern. Genuine Pashmina is handwoven on a loom, so it always features these unique irregularities. These imperfections are a hallmark of authentic Pashmina products.
A genuine Pashmina should have a matte finish in its coloring. If it's too shiny, it likely contains a silk mix or another fabric, as Pashmina doesn’t naturally shine. However, it shouldn’t appear completely dull either—a slight fabric sheen is acceptable. Excessive shine, like in the thread sample kit where the color sample is made from viscose, indicates a fake Pashmina.
This is another test you shouldn't miss. Pashmina, an animal fiber, tends to pill no matter how hard you try to prevent it. While pilling can be minimized to some extent, it can’t be fully eliminated. If you notice no pilling at all, it likely contains a synthetic blend, as pilling is a natural characteristic of Cashmere.
If a supposed cashmere product makes your skin itch, it’s likely not genuine. True cashmere should feel soft and non-itchy.
These are some of the easiest and most common ways to determine if your Pashmina is authentic.
Every Cashmere product comes with a QR code featuring a hologram and a unique tag number, as part of the Chyangra Pashmina line, globally recognized for its 100% authentic quality and the confidence provided through our trademark.
When we sell our Cashmere products, we aim not just for profit but also to ensure our clients are happy and satisfied, giving them the assurance that they have purchased genuine Cashmere from Nepal. What you pay gives you more than you expect. Rest assured, whether you buy from Pashminas Nepal or elsewhere, anytime or anywhere in the world, we are here to confirm your Cashmere is 100% genuine.
Simply scan the QR code on the label and click to browse. At the bottom of the homepage, enter the tag number and click on Verify. On a desktop or laptop, follow the same steps by clicking Verify Your Pashmina.
We highly recommend dry cleaning all Pashmina or Cashmere items. For more information on washing and storing your cherished Cashmere pieces, Click Here.
To remove packing creases from a Pashmina, place a slightly damp plain cloth on top and iron gently. Avoid ironing directly on the Pashmina. A steam iron works well for removing folds, but make sure not to steam too hot or too close.
For some, luxury means living comfortably, while for others, it’s about wearing the finest quality. Chyangra Pashmina, a genuine product of Nepal, is made from the soft inner wool of the Himalayan mountain goat found at altitudes above 14,000 feet. It meets strict quality standards, is eco-friendly, and ensures no child labor is involved. These labels support the sustainable growth of Nepal’s economy.
The “Chyangra Pashmina” trademark is now registered in 47 countries, including all EU nations, the USA, Canada, Japan, Australia, New Zealand, Singapore, Taiwan, and more, with recent additions like Malaysia, Brazil, Russia, and China. Each label includes a hologram with a unique tag number. To use the Chyangra Pashmina trademark, compliance with the Nepal Government’s strict Code of Conduct is required. The label guarantees the purity, quality, and authenticity of Nepal’s finest Pashmina products. In Nepal, the tag label is issued only after yarn testing by a Swiss-made OFDA (Optical Fiber Diameter Analyzer) machine, ensuring that High Mountain Cashmere from Nepal remains the only government-certified quality.
